iFollow - Cambridge

Talk about anything to do with Cheltenham Town, CTFC 500 Club, League 1, ex players & Managers

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Leckyfan
Posts: 177
Joined: 15 Feb 2016, 21:37
Started okay, but lost the ‘away’ commentary feed. It’s not a BBC Glos problem - they are fine on DAB radio.

Home commentary working on iFollow but away commentary now only has crowd noises.

Why do we pay this lot?!
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andgarod
Posts: 1342
Joined: 19 May 2015, 18:31
I thought it was better without commentry
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Leckyfan
Posts: 177
Joined: 15 Feb 2016, 21:37
iFollow desperately needs a “report a problem” button. I bet someone accidentally pulled out a cable, and they don’t realise.

Is there a phone number to report problems real-time?
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duckers
Posts: 223
Joined: 21 Jul 2011, 23:32
Location: Florida
Better without commentary, listening to the crowd and Clarke shouting instructions instead
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Leckyfan
Posts: 177
Joined: 15 Feb 2016, 21:37
Okay, so there’s an argument that iFollow should offer 3 options for commentary (Home, Away, None) but that’s a separate issue.

There’s a technical problem right now, and probably they don’t even realise.
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Shade
Posts: 17028
Joined: 27 Sep 2010, 13:02
Location: Cheltenhamshire
It's not a problem as far as most of us are concerned, obviously
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QED
Posts: 336
Joined: 21 Nov 2009, 15:23
Looks like someone’s plugged it back in
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Leckyfan
Posts: 177
Joined: 15 Feb 2016, 21:37
I emailed them a couple of minutes ago. Wish I’d thought of doing that sooner.

The auto reply suggested I report problems via the chat bubble at the bottom right of the website. But I was using the app in my iPad, so not an option for me.
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Red Duke
Posts: 2002
Joined: 20 Nov 2009, 09:15
Location: North West
Whenever there is a problem with the commentary feed, I always contact Radio Glos through Twatter. It often solves the problem.
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